Returns & Warranty Notice
We want you to love your TAAG products. If something isn't right, we're here to help.
Returns and Exchanges
We accept returns and exchanges within 30 days of delivery. To be eligible, items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with the Returns form included. To initiate a return, please click here to contact us with your order number and reason for return or visit our retail store.
Note that you are responsible for returns, except where you have received a faulty item or wrong order, in which case TAAG will be responsible for the return. Once your return is approved, it will be refunded to your original payment method. For exchanges, you will receive a replacement in the right size or store credit where a replacement is unavailable.
We reserve the right to only accept returns that fall within our 30-day period.
Worn or Damaged Returns
We inspect all returns upon arrival. Items that show signs of use or damage are not eligible for a refund or store credit. If your item is received in this condition, we'll reach out to you and offer to return it to you at your shipping expense. If we don't hear back within 14 days, the item will be donated or responsibly disposed of. We appreciate your understanding.
Final Sale Items
All E-gift cards and items purchased during a sale or promotional period are final sale. No exchanges or returns will be accepted once the sale period has ended, except for size exchanges within the same style, subject to stock availability.
Please note that this policy does not affect your rights in the event of a manufacturing defect. Such items will be handled in accordance with our standard warranty policy. We encourage you to review your order carefully before completing your purchase during any sale or promotional period.
Warranty
TAAG footwear comes with a one-year limited warranty against manufacturing defects when purchased from our website, store, or a direct sales channel established by us.
If a manufacturing defect is found, we will repair it, or give you a discount towards a future purchase. The discount is determined by several factors including, but not limited to, the date of purchase, type of defect, and the amount of wear on the footwear. We reserve the right to only accept warranty replacements that follow our policies.
Warranty Exclusions include:
- Normal wear and tear of used footwear
- Damage caused by chemical or other foreign contamination
- Odours from the footwear after they have been worn
- Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse of the footwear
To initiate a warranty claim, please click here to contact us with your order number and further details.
